ShoppingBags — FAQ
Support

Frequently Asked Questions

We've answered some of the questions we're asked most often. If you can't find what you're looking for, our team is always happy to help.

Ordering
Minimum order quantities vary depending on the product and whether custom printing is required. Please refer to the individual product page or contact us for advice.
Yes. Many of our products are available both plain and custom printed.
Yes. Larger orders generally qualify for discounted pricing. Contact us for a customised quotation.
Absolutely. We provide quotations for customised products, bulk orders, and specialised requirements.
Custom Printing
Depending on the product, we offer:
  • Screen Printing
  • Digital Printing
  • Heat Transfer
  • Embroidery
  • Foil Printing
  • Custom Finishes
For the best print quality, we recommend supplying artwork in vector formats such as AI, EPS, or PDF. High-resolution PNG files may also be suitable depending on the printing method.
Yes, a free mock-up is provided with every order. If your artwork requires adjustments before printing, our team can discuss available options.
Yes. Digital artwork proofs can be provided for approval before production begins.
Production & Delivery
Production times vary depending on the product, quantity, and printing requirements. Estimated lead times will be provided when your order is confirmed.
Yes. We deliver to businesses throughout Australia.
Collection may be available depending on your location and order. Please contact our team for availability.
Where possible, we'll work with you to accommodate urgent deadlines. Please contact us before placing your order.
Products
Many of our products are designed for repeated use. Product specifications will indicate whether a bag is reusable.
Our range includes:
  • Cotton
  • Calico
  • Jute
  • Non-Woven Fabric
  • Paper
  • Insulated Materials
  • Other specialised materials depending on the product
Yes. Many products are available in multiple colours. Available options are listed on each product page.
Samples may be available for selected products. Please contact us to discuss your requirements.
Payments
We accept secure online payments through our checkout system. Additional payment options may be available for approved business customers.
Pricing will clearly indicate whether GST is included.
Please contact our team to discuss trade account opportunities.
Returns
Because customised products are produced specifically for each customer, returns are generally not accepted unless the product is faulty or supplied incorrectly.
Please contact us as soon as possible with photographs of the damage so we can assist in resolving the issue.

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